INFORMATION SYSTEMS TECHNICIAN SKILLS AND PERSONALITY TRAITS

We calculated that 10% of Information Systems Technicians are proficient in Customer Service, Email, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Information Systems Technicians that have these skills listed on their resume here:

Customer Service, 10%Provide customer service computer information management support with responsibilities for immediately responding to and resolving computer, peripheral and network issues.
Email, 8%Provided timely technical support in an enterprise infrastructure to customers that exceeded IT initiatives through request submissions and email.
Technical Support, 8%Facilitated/mediated all Instructional Technology concerns district-wide, as well as Technical Support during all School Board Meetings.
Troubleshoot, 5%Commended for strong communication skills coupled with the technical ability to effectively troubleshoot in a fast-paced environment.
Information Technology, 5%Managed and re-engineered integration of Finance, Accounting and Information Technology departments to take advantage of centralization and shared resources.
Hardware, 5%Maintain and administer computer networks and related computing environments including computer hardware systems software, applications software, and all configurations.

Some of the skills we found on Information Systems Technician resumes included “Customer Service,” “Email,” and “Technical Support.” We have detailed the most important Information Systems Technician responsibilities below.The most important skills for an Information Systems Technician to have in this position are Customer-service skills. In this excerpt that we gathered from a Information Systems Technician resume, you’ll understand why: “Computer support specialists must be patient and sympathetic” According to resumes we found, Customer-service skills can be used by a Information Systems Technician in order to “Performed web based testing on Oracle, Linux and Intel customer server systems to identify software problems and recommend solutions. “Another trait important for fulfilling Information Systems Technician duties is Listening skills. According to a Information Systems Technician resume, “Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.” Here’s an example of how Information Systems Technicians are able to utilize Listening skills: “Communicated either in person, on the phone, through email, or instant messaging. “Another skill that is quite popular among Information Systems Technicians is Problem-solving skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a Information Systems Technician resume: “Support workers must identify both simple and complex computer problems, analyze them, and solve them.” This example from a resume shows how this skill is used: “Provide networking solutions for operating systems such as Windows 7, & Server 2008, 2012, Linux etc. “In order for certain Information Systems Technician responsibilities to be completed, the job requires the skill “Speaking skills.” According to an Information Systems Technician resume, “Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.” As an example, this snippet was taken directly from a resume about how this skill applies: “Maintain network security policy, addressed server security issues and applied appropriate security patches and upgrades. “Yet another important skill that an Information Systems Technician must demonstrate is “Writing skills.” Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from an Information Systems Technician who stated: “Experienced writing scripts for Linux based machines. “

See the full list of Information Systems Technician skills.

Before becoming an Information Systems Technician, 50.1% earned their bachelor’s degree. When it comes down to graduating with a master’s degree, 5.5% Information Systems Technicians went for the extra education. If you’re wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most Information Systems Technicians have a college degree. But about one out of every six Information Systems Technicians didn’t attend college at all.

Those Information Systems Technicians who do attend college, typically earn either a Business degree or a Computer Science degree. Less commonly earned degrees for Information Systems Technicians include a Computer Information Systems degree or a Information Technology degree.

Once you’re ready to become an Information Systems Technician, you should explore the companies that typically hire Information Systems Technicians. According to Information Systems Technician resumes that we searched through, Information Systems Technicians are hired the most by UnitedHealth Group, Paychex, and PricewaterhouseCoopers. Currently, UnitedHealth Group has 214 Information Systems Technician job openings, while there are 109 at Paychex and 72 at PricewaterhouseCoopers.

Since salary is important to some Information Systems Technicians, it’s good to note that they are figured to earn the highest salaries at Dechert, Snowflake Computing, and Range Resources. If you were to take a closer look at Dechert, you’d find that the average Information Systems Technician salary is $125,983. Then at Snowflake Computing, Information Systems Technicians receive an average salary of $111,675, while the salary at Range Resources is $106,936.

View more details on Information Systems Technician salaries across the United States.

The industries that Information Systems Technicians fulfill the most roles in are the Technology and Education industries. But the highest Information Systems Technician annual salary is in the Finance industry, averaging $66,082. In the Technology industry they make $64,310 and average about $56,826 in the Manufacturing industry. In conclusion, Information Systems Technicians who work in the Finance industry earn a 54.7% higher salary than Information Systems Technicians in the Government industry.

An information systems technician is responsible for maintaining the efficiency of various network systems’ performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients’ specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

Take a few minutes to create or upgrade your resume. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Information Systems Technician resume.

INFORMATION SYSTEMS TECHNICIAN RESPONSIBILITIES

Here are examples of responsibilities from real information systems technician resumes representing typical tasks they are likely to perform in their roles.

Answer incoming telephone calls, monitor and manage group email while providing immediate solutions whenever possible.
Manage the day-to-day operation of the enterprise desktop technologies, including general installation, repair and configuration.
Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Provide technical support over the phone and via email for customers, using tools such as WebEx, and VMware.
Monitor helpdesk tickets to ensure timely resolution of issues.
Install and configure local and network printers along with installing corporate standardize desktop OS and software configurations.
Perform POS installs, network troubleshooting/maintenance/installation, software upgrades/validation/ migration, end user help desk support, etc.
Prepare and troubleshoot user email/exchange issues on their phones (android, iPhone) and tablets.
Develop UI using JSP, HTML, CSS, JavaScript, XML and used JavaScript for client side validations.
Format designs and media for use in print and web applications; deliver production-ready graphics in HTML and CSS.
Design, setup, configure and maintain web-hosted applications written in DNS, HTML, PHP, MySQL, and WordPress.
Perform various active directory and DHCP management.
Verify network connection settings-specifically TCP/IP and DNS settings.
Provide operations with Linux file system management and training.
Provide email and website hosting internally including website design and deployment.

And if you’re looking for a job, here are the five top employers hiring now:

Find An Information Systems Technician Job Near Me

Information Systems Technician Traits

Customer-Service Skills

Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Listening Skills

Listening is an important part of the communication process as it allows you to understand information.

Problem-Solving Skills

Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.

Information Systems Technician Jobs You Might Like

High Paying Information Systems Technician Jobs – $82K and UpSearch jobs near in the US
Work From Home Information Systems Technician JobsFind Online, Remote, Telecommute Information Systems Technician Jobs
Entry Level Information Systems Technician JobsLittle to no experience required
Part Time Information Systems Technician JobsPart Time Jobs Hiring Now
Actively HiringInformation Systems Technician jobs added within last 7 days
No Degree Information Systems Technician JobsSearch jobs with no degree required

Need A Perfect Information Systems Technician Resume?

Our AI resume builder helps you write a compelling and relevant resume for the jobs you want.

Create My Resume Now

INFORMATION SYSTEMS TECHNICIAN JOB DESCRIPTION

Between the years 2018 and 2028, Information Systems Technician jobs are expected to undergo a growth rate described as “faster than average” at 10%, according to the Bureau of Labor Statistics. So if the thought “should I become an Information Systems Technician?” Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of Information Systems Technician opportunities that are projected to become available by 2028 is 83,100.

Information Systems Technicians average about $27.16 an hour, which makes the Information Systems Technician annual salary $56,498. Additionally, Information Systems Technicians are known to earn anywhere from $38,000 to $82,000 a year. This means that the top-earning Information Systems Technicians make $44,000 more than the lowest earning ones.

Once you’ve become an Information Systems Technician, you may be curious about what other opportunities are out there. Careers aren’t one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a Help Desk Analyst, Help Desk Specialist, Systems Support, and Technician Support Tier.